Shipping policy

Fast shipping

Order on a business day before 3:00 PM and your order will be shipped the same day. This way, you'll have your new Tooth Gems in no time!

Free shipping worldwide

  • Free shipping to all countries for orders from €40.
  • For orders under €40 shipping costs start from €4.95, depending on the destination country.
  • At checkout, you will see the exact shipping costs and delivery time for your destination.

Delivery times

Shipping from the Netherlands – normally delivered within:

  • Netherlands & Belgium: 1–2 working days
  • Germany: 2–3 working days
  • Austria: 2–5 working days
  • France: 3–5 working days
  • Italy: 3–5 working days
  • Switzerland: 3–5 working days
  • Spain: 4–6 working days
  • Eastern Europe: 4–7 working days
  • Scandinavia: 4–7 working days
  • Rest of the world: 6–10 working days

At checkout, you will receive a more accurate indication of the delivery time for your order.

Tracking

As soon as your package leaves our warehouse, you will receive a tracking code via email. This allows you to easily track the progress of your order and always keep insight into the status and location of your package.

Reliable shipping partners

We work together With PostNL and DHL to ensure a safe and timely delivery. Abroad, our carriers work together with local postal services to complete the delivery.

Check your address details carefully

To ensure smooth delivery, it is important that your address details are correct:

  • Check your address thoroughly before placing your order.
  • Address incorrect after ordering? Contact us immediately contact us. If the order has not been shipped yet, we can adjust or cancel it.
  • Please note: When shipping to a incorrect address provided by you, we unfortunately cannot provide a refund. The responsibility for correct address details lies with the customer.

Undelivered shipments

When a shipment cannot be delivered successfully, the following conditions apply:

  • Refused or uncollected shipments: If your package is refused, not picked up at the collection point, or cannot be delivered due to absence, it will be returned to us.
  • Refund only after physical return receipt: We can only process a refund once the package has been physically received and checked by us.
  • No return receipt = no refund: If the package does not return to us (for example, because it was lost, returned to sender by the carrier without reaching us, or for other reasons), we are unfortunately not obligated to provide a refund.
  • Do you have questions about the status of your return? Feel free to contact us – we are happy to help.

International shipping

We deliver to all of Europe, Canada, Australia, New Zealand, Indonesia, Japan, and South Korea. Is your country not listed? Contact us for a possible solution.

Important information about import duties:

  • We are located in the Netherlands and only pay the shipping costs to your country.
  • For delivery outside the EU local customs and VAT charges be charged by the local government may apply. These import costs are always the responsibility of the customer and will not be reimbursed by us.
  • Please check the import regulations of your country yourself before ordering.

Minimum order amount

At SelfGem, we maintain a minimum order amount of €9 to ensure our service and quality.

Delay due to circumstances

Although we strive for punctual delivery, unforeseen circumstances may affect the delivery time:

  • Carrier delays
  • Extreme weather conditions
  • Busy periods during holidays
  • Customs inspections for international shipments

We do our utmost to deliver your order as quickly as possible and will keep you informed via tracking.