Shipping policy

Fast Shipping

Order on a business day before 3 PM and your order will be shipped the same day. You'll have your new tooth gems in no time!

Free Worldwide Shipping

  • Free shipping to all countries on orders over €25.
  • For orders under €25, shipping costs start at €4.95, depending on the destination country.
  • At checkout, you'll see the exact shipping costs and delivery time for your destination.

Delivery Times

Shipping from the Netherlands – usually delivered within:

  • Netherlands & Belgium: 1–2 business days
  • Germany: 2–3 business days
  • Austria: 2–5 business days
  • France: 3–5 business days
  • Italy: 3–5 business days
  • United Kingdom & Ireland: 3–5 business days
  • Switzerland: 3–5 business days
  • Spain: 4–6 business days
  • Eastern Europe: 4–7 business days
  • Scandinavia: 4–7 business days
  • Rest of the world: 6–10 business days

At checkout, you'll receive a more accurate estimate of the delivery time for your order.

Order Tracking

Once your package leaves our warehouse, you'll receive a tracking number via email. You can easily track your order's progress and always stay informed about the status and location of your package.

Reliable Shipping Partners

We work with PostNL and DHL to ensure safe and timely delivery. For international shipments, our carriers partner with local postal services to complete the delivery.

Check Your Address Carefully

To ensure smooth delivery, it's important that your address details are correct:

  • Double-check your address before placing your order.
  • Incorrect address after ordering? Contact us immediately. If your order hasn't been shipped yet, we may be able to modify or cancel it.
  • Important: If your order is shipped to an incorrect address that you provided, we unfortunately cannot offer a refund. The responsibility for correct address information lies with the customer.

Undelivered Packages

When a shipment cannot be successfully delivered, the following conditions apply:

  • Refused or uncollected shipments: If your package is refused, not collected from the pickup location, or cannot be delivered due to absence, it will be returned to us.
  • Refunds only after physical return receipt: We can only process a refund once the package has been physically received and inspected by us.
  • No return receipt = no refund: If the package does not return to us (for example, because it was lost, returned by the carrier without reaching us, or for other reasons), we are unfortunately not obligated to provide a refund.
  • Questions about your return status? Feel free to contact us – we're happy to help.

International Shipping

We ship to all of Europe (including the UK), the USA, Canada, Australia, New Zealand, Indonesia, Japan, and South Korea. Is your country not listed? Contact us for a possible solution.

Important information about import costs:

  • We are based in the Netherlands and only cover shipping costs to your country.
  • For deliveries outside the EU, local customs and VAT charges may be levied by local authorities.
  • These import costs are always the customer's responsibility and will not be reimbursed by us.
  • Please check your country's import regulations before ordering.

Minimum Order Value

At SelfGem, we have a minimum order value of €9 to maintain our service and quality standards.

Delays Due to Circumstances

While we strive for timely delivery, unforeseen circumstances may affect delivery time:

  • Carrier delays
  • Extreme weather conditions
  • High volume during holidays
  • Customs inspections for international shipments

We do our best to deliver your order as quickly as possible and keep you updated through tracking.