Complaints

Not happy with your order or with us? We are sorry to hear that, and we would like to make it right. Let us know via the contact page, by email or on WhatsApp.

How it works

• Tell us what is going on and include your order number. Photos help us understand it quickly.
• You usually get a first reply within 24 hours, except at weekends.
• We respond to your complaint in full within 14 days. If we need more time, we will let you know within those 14 days.

Is your complaint about applying your tooth gem? Also take a look at the manual and the most common mistakes. The solution is often right there.

Can’t we sort it out together?

Then you can use the dispute procedure in article 14 of our terms and conditions.