Privacy Policy Handigly / SelfGem
https://selfgem.com
About our privacy policy
Handigly / SelfGem cares a lot about your privacy. We therefore only process data that we need for
(improving) our service and handle the information we have about you and your usage of
our services have been collected. We never make your data available for commercial purposes to
third parties.
This privacy policy applies to the use of the website and the services made available through it by
Handigly / SelfGem. The effective date for the validity of these terms is 01/24/2024, with the publishing
With a new version, the validity of all previous versions expires. This privacy policy describes which data
about you collected by us, what these data are used for, and with whom and under which
terms these details may possibly be shared with third parties. We also explain to you how
we store your data and how we protect your data against misuse and what rights you have regarding
regarding the personal data you provided to us.
If you have any questions about our privacy policy, you can contact our privacy officer, you
find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we (let) store it, which
security techniques we use and for whom the data is accessible.
Webshop software
Shopify
Our online store is developed with software from Shopify. Personal data that you provide for our
services made available to us are shared with this party. Shopify has access to your data
to provide us with (technical) support, they will never use your data for any other purpose. Shopify
is based on the agreement we have made with them obliged to take appropriate security measures
to be taken. These security measures consist of the application of SSL encryption and a strong
password policy. Shopify is a certified processor of credit card information. Shopify uses
cookies to collect technical information regarding your use of the software, no
personal data collected and/or stored. Shopify reserves the right to retain collected data
to share within its own organization to further improve the service. Shopify takes into account the
applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your
data may be processed in the United States.
Web hosting
Shopify
We use web hosting and email services from Shopify. Shopify processes personal data on our behalf and
does not use your data for its own purposes. However, this party may collect metadata about the usage
of the services. These are not personal data. Shopify has appropriate technical and organizational
measures taken to prevent loss and unauthorized use of your personal data. Shopify is on
based on the confidentiality agreement is mandatory.
Email and mailing lists
Shopify
We use the services of Shopify for our regular business email communication. This party has
appropriate technical and organizational measures taken to prevent misuse, loss, and corruption of your and our
data as much as possible. Shopify does not have access to our inbox and we handle all our e-
email traffic confidential.
Payment processors
Klarna
To process (part of) the payments in our online store, we use the platform of
Klarna. Klarna processes your name, address, and residence information, as well as your payment details such as your bank account or
credit card number. Klarna has taken appropriate technical and organizational measures to protect your
protect personal data. Klarna reserves the right to use your data to
to further improve services and in this context share (anonymized) data with third parties.
Klarna shares personal data in the case of a request for a deferred payment (credit facility) and
information regarding your financial position with credit assessors. All of the above mentioned
guarantees regarding the protection of your personal data also apply to the
parts of Klarna's services for which they engage third parties. Klarna does not store your data
longer than permitted under the statutory deadlines.
Reviews
Webshop Quality Mark
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, then
are required to provide a name and email address. WebwinkelKeur shares this information with us so that we
link the review to your order. In some cases, WebwinkelKeur may contact you
to provide an explanation for your review. In the event that we invite you to leave a review share
we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you
to leave a review. WebwinkelKeur has appropriate technical and organizational measures
to protect your personal data. WebwinkelKeur reserves the right to do so for the benefit of
to engage third parties for the provision of services, for this we have turned to WebwinkelKeur
consent given. All the aforementioned guarantees regarding the protection of your
personal data also applies to the components of the service for which
WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
When you place an order with us, it is our responsibility to deliver your package to you. We use
the services of PostNL for carrying out the deliveries. It is necessary for us to have your name,
share address and residence information with PostNL. PostNL uses this information solely for the purpose of the
execution of the agreement. In the event that PostNL engages subcontractors, PostNL will provide your data
also available to these parties.
DHL
When you place an order with us, it is our responsibility to deliver your package to you. We use
the services of DHL for carrying out the deliveries. It is necessary for us to have your name, address
and share residence information with DHL. DHL uses this information solely for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties for
disposition.
Billing and accounting
External sales channels
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the
processing is always directly related to the assignment you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to - other than for your
request - to contact you at a later time, we explicitly ask for your permission for this. Your
data will not be shared with third parties, except for accounting and other administrative purposes
to fulfill obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of our
to further improve our services. This data (for example, your IP address, web browser, and
operating system) are not personal data.
Cooperation with tax and criminal investigations
In certain cases, Handigly / SelfGem may be required by law to
the sharing of your data in connection with fiscal or criminal investigations by government authorities. In a
in such a case we are compelled to share your data, but we will do so within the limits allowed by the law
we offer resistance against that.
Retention periods
We will keep your data as long as you are our client. This means that we will retain your customer profile until you
indicate that you no longer wish to use our services. If you inform us of this, we will
also be considered as a deletion request. This also means that we will not retain your data for longer than two years
from the last point of contact or transaction, unless there is a legal justification for it
basis lies. Based on applicable administrative obligations, we are required to issue invoices with your
to retain (personal) data, we will keep this data for as long as the applicable period lasts.
However, employees no longer have access to your client profile and documents that we have sent in response to
your order has been produced.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with
regarding the personal data that is processed by or on behalf of us. We will explain to you below which
rights this is and how you can invoke these rights. In principle, we send to prevent abuse
statements and copies of your data will only be sent to the email address we already have on file for you. In the event that you
wish to receive information at another email address or, for example, by post, we will ask you to
legitimize. We maintain a record of processed requests in the case of a deletion request
we administer anonymized data. You will receive all statements and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to request a
file a complaint with the Data Protection Authority if you suspect that we are processing your personal data in a
use in the wrong way.
Right of withdrawal
You always have the right to access the data that we (have) processed and that relates to your person or
to be traced back, to be viewed. You can make a request to that effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data along with an overview of the processors to the email address we have on file.
that have this data, mentioning the category under which we have this data
saved.
Right of rectification
You always have the right to access the data that we (have) processed and that relates to your person or
to be adjusted. You can make a request to that effect to our contact person
for privacy matters. You will receive a response to your request within 30 days. If your request is granted
we will send you a confirmation to the email address we have on file that the details have been updated.
Right to restriction of processing
You always have the right to access the data that we (have) processed relating to you or that pertains to you.
be reducible, to limit. You can make a request to that effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted
we will send you a confirmation to the email address we have on file that the data will not be released until you lift the restriction
becoming longer processed.
Right to transferability
You always have the right to access the data that we (have) processed and that relates to you or
to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will receive a response to your request within 30 days. If your
request is granted we will send you to the email address known to us copies or copies of all data
about you that we have processed or processed on our behalf by other processors or third parties. To all
probability we may no longer be able to continue the service in such a case, because the safe
the linking of data files can no longer be guaranteed.
Right of objection and other rights
You have the right to object to the processing of your personal data in certain cases.
by or on behalf of Handigly / SelfGem. If you object, we will immediately cease data processing
pending the handling of your objection. If your objection is well-founded, we will provide copies and/or
copies of data that we (have) processed will be made available to you and then the processing will be permanent
to take action. You also have the right not to be subject to automated individual decision-making or profiling.
are subjected. We do not process your data in such a way that this right applies. Are you
if you believe this is the case, please contact our privacy officer.
Cookies
Google Analytics
Cookies from the American company Google are placed on our website as part of the "Analytics" service.
We use this service to track and report on how visitors use the website.
This processor may be required under applicable laws and regulations to provide access to this
data. We collect information about your browsing behavior and share this data with Google. Google can use this
interpret information in conjunction with other datasets and in this way your movements on the internet
follow. Google uses this information to provide targeted advertisements (Adwords) among other things and
other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is mentioned in this
privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most
recent version. If the new privacy policy affects the way we handle data already collected
regarding you, we will inform you of this via email.
Contact details
Handigly / SelfGem
Drostendreef 10 2542VZ The Hague Netherlands T (318) 540-1163 E EMAIL_HOOK_SELFGEM
Contact person for privacy matters
Handy SelfGem
